Service Questions

Do you come to my house or do we drop the dishwasher to you?

AB Appliances come to you and can repair the majority of faults onsite.

How long does it take to get a serviceman out to see me?

We pride ourselves on our same day – 24 hour service turnaround.

Is there a second call out fee charged if you need to come back with parts?

There is only one call out fee until job is complete, plus labour for repairs.

How much will it cost me to fix my appliance?

Most jobs take around half and hour to fix, and parts if needed, generally range from $20 to $200.

Where can I find the model number for my appliance?

If you still have a copy of your appliance’s user manual you should be able to find the model number on the first few pages.

Alternatively you can view our Model Locator Diagrams on our How to Locate Appliance Model Number page.

Online Store Questions

How do I change the quantity of a item in my cart?

To change the quantity of an item in your shopping cart please follow these instructions:

  1. Go to the Cart page
  2. Change the quantity number in the “Quantity” column of the item
  3. Click the Update Cartbutton at the bottom of the cart list.

I can't log in to my account?

Things to check.

Make sure you are entering the username and password you used to set up your account. Passwords are case sensitive and if you are unsure of your password you can request to reset it. Don’t worry, you can reset it to a password you can remember but keep in mind the harder the password is to guess the harder it is for someone to log on using your account.

Do you have cookies and javascript enabled? Cookies and javascript are required for the log in system to work and you may have these disabled in your browser. If you are unsure of what this means then the chances are you have them enabled as they are enabled by default.

How do I update a Delivery Address?

You can store delivery addresses as you make a purchase and if you need to update a delivery address you can do this during the checkout process which also give you to the option to save the updates you make to a delivery address.

Sales Questions

Can you ship spare parts to Australia?

Yes, we can ship spare parts to most locations in Australia.

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